RETURNS

 

BLANCA offers store credit in exchange for returned goods. Please contact us within 7 days of receiving your parcel including your order confirmation number and what you wish to return. 

Please confirm sizing suitability for Blanca pieces prior to purchase by checking the measurements listed in the PRODUCT description as refunds are only provided for faulty items. 


In cases of change of mind, we do not cover the cost of returning items to us.

Please note sale items are final and cannot be exchanged. 

DEFECTIVE GOODS & INCORRECT ITEMS

 

Please contact us immediately upon the receipt of your item if it is believed to be the incorrect product or if there is a suspected fault. 

BLANCA reserves the right to assess faulty items and reject complaints on products, which have not been cared for correctly as per the directions provided. 

We will cover the cost of returning defective goods & incorrect items to facilitate an exchange. 

 

PURCHASES FROM OTHER STORES

 

Please contact the store you have purchased from in the event you would like an exchange or replacement as we do not have access to their back end systems.

CUSTOMS & DUTIES 

 

Prices are not inclusive of customs duties and taxes. Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to sender.